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Privacy Policy

Privacy Policy

This privacy policy explains how we process personal data when providing our services within the scope of the business Radka Frolová, prekladateľka, with place of business: Láne 72, 96603 Sklené Teplice, Slovakia, IČO: 52021912, registration: Trade Register, ref. No. 670-28198, District Office Zvolen (hereinafter referred to as the “controller” or “we”). Your contact point for answering any questions regarding personal data protection or receiving and processing requests from data subjects comprises the following contact details:

Email: office@radkafrolova.com

Phone number: +421 908 505 438

Correspondence address: Láne 72, 96603 Sklené Teplice, Slovakia

This privacy policy serves primarily to fulfil the information obligations under Articles 13 and 14 of the GDPR towards data subjects whose personal data we process. Typically, these are our business partners, clients or suppliers. When processing personal data, we are primarily guided by the EU General Data Protection Regulation (“GDPR”), which also regulates your rights as a data subject, the provisions of Act No. 18/2018 Coll. of the Slovak Republic on the Protection of Personal Data (hereinafter referred to as the “Act on the Protection of Personal Data”) that apply to us, and other legal regulations. If you do not fully understand any of the information provided in this policy, please do not hesitate to contact us.

Why do we process personal data?

The processing of personal data is necessary for us in particular to enable us to:

provide our services and products and for this purpose to process the personal data of our clients, suppliers, business partners, employees and other persons,
effectively manage our human resources,
fulfil various legal and contractual obligations
and protect our legitimate interests.

For what purposes and on what legal basis do we process personal data?

We process personal data for the following purposes based on the following legal bases:

	Purpose of processing personal data	Legal basis
1.	Managing communication with potential customers, processing and handling inquiries, preparing price quotes	Contract performance
2.	Recording and processing orders, concluding contracts, fulfilling contractual obligations and conducting related communication with clients	Contract performance
3.	Providing additional language services to clients, ensuring the quality of outputs, communicating with clients and fulfilling contractual obligations (proofreading, machine translation, post-editing of machine translation, transcription, language consulting, document editing)	Contract performance
4.	Recording contact and identification data of clients and collaborating translators, keeping a history of cooperation, managing relationships with customers and partners, improving the quality of services provided and effective communication (CRM)	Legitimate interest
5.	Selecting and contacting cooperating translators, concluding contracts, registering contractual partners and ensuring cooperation in providing translation services	Contract performance
6.	Proving, asserting or defending legal claims (legal agenda)	Legitimate interest
7.	Data Subject Rights Agenda	Fulfilment of legal obligations
8.	Operating social media profiles	Legitimate interest
9.	Marketing and PR purposes	Consent and/or legitimate interest
10.	Accounting and tax purposes	Fulfilment of legal obligations
11.	Archival purposes and registry management	Article 89 GDPR
12.	Statistical purposes	Article 89 GDPR

If we process your personal data on the basis of the law, this primarily concerns the following specific regulations:

Act No. 395/2002 Coll. of the Slovak Republic on archives and registries and on amending certain acts,
Act No. 431/2002 Coll. of the Slovak Republic on Accounting, as amended,
Act No. 595/2003 Coll. of the Slovak Republic on Income Tax,
Act No. 222/2004 Coll. of the Slovak Republic on Value Added Tax,
Act No. 40/1964 Coll. Civil Code, as amended,
Act No. 108/2024 Coll. of the Slovak Republic on Consumer Protection and on Amendments and Supplements to Certain Acts,
Act of the Slovak National Council No. 372/1990 Coll. on Offences, as amended,
Act No. 18/2018 Coll. of the Slovak Republic on the Protection of Personal Data and on Amendments and Supplements to Certain Acts,
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation),
Act No. 22/2004 Coll. of the Slovak Republic on electronic commerce and amending Act No. 128/2002 Coll. of the Slovak Republic on state control of the internal market in matters of consumer protection and amending and supplementing certain acts as amended by Act No. 284/2002 Coll. of the Slovak Republic,
Act No. 382/2004 Coll. of the Slovak Republic on experts, interpreters and translators and on amendments and supplements to certain acts,
Act No. 391/2015 Coll. of the Slovak Republic on alternative dispute resolution and amending and supplementing certain acts.

What are the legitimate interests we pursue when processing personal data?

For the following purposes, we rely on the legal basis of legitimate interest pursuant to Article 6(1)(f) GDPR. Below you will find a more detailed explanation of these purposes or legitimate interests:

Records of contact and identification data of clients and collaborating translators	This is mainly about effective management of business relationships, improving the quality of services and developing business activities.
Proving, asserting or defending legal claims (legal agenda)	In rare cases, we need to prove, exercise or defend our legal claims in court or out of court, or we need to report certain facts to public authorities, which we consider to be our legitimate interest.
Operation and management of social media profiles, including discussion forums	If we operate our own profiles on social networks (Meta, LinkedIn), we rely on our legitimate interest, which is to increase awareness of our company in the online environment.
Marketing and PR purposes	We send our clients information about our services, news and offers from time to time via newsletter or other communication channels. In this processing, we rely on our legitimate interest, which is direct marketing communication in accordance with Article 6(1)(f) GDPR. In accordance with the quote from Article 47 GDPR: “The processing of personal data for direct marketing purposes can be considered as processing carried out on the basis of a legitimate interest.” Data subjects always have the option to unsubscribe from the newsletter in a simple way.

What personal data about you do we process?

Name and surname, title, e-mail, telephone number, address (residence/registered office), company ID/tax ID, billing information (account number, variable symbol), order and service history, data on concluded contracts, preferences and consent to sending marketing information, communication with the client (e-mail, chat, phone call), language skills of translators, remuneration and payment details of translators, identification data of cooperating translators and interpreters, data from the CRM system (notes about customers and cooperation), or documents related to complaints or claims.

To whom do we provide your personal data?

We take the confidentiality of personal data very seriously and have therefore adopted internal policies that ensure that your personal data is only shared with authorised employees of our company or with verified third parties. Our employees and workers may have access to your personal data exclusively on a "need-to-know" basis, i.e. only authorised employees of the specific department to which the processing of personal data relates may have authorised access, and this access is typically limited by the position, function and job description of the specific employee. We provide the personal data of our clients, employees, business partners and other individuals only to the extent necessary to the following categories of recipients of personal data:

our verified and duly legally bound intermediaries,
our professional advisors (e.g. lawyers, auditors),
payroll and accounting companies,
software and cloud service providers (e.g. Microsoft Inc., Google Ireland Limited, RWS Holdings Plc. Wordscope llc),
providers of technical (IT) and organisational (event agency) support to our company (e.g. Birdline sro),
social security administration, pension companies, health insurance companies, employment offices,
postal carriers and courier services,
employees of the above-mentioned persons.

If we use a processor to process personal data, we always check in advance whether it meets the requirements of an organisational and technical nature in terms of ensuring the security of the processing of your personal data. If we use our own recipients (internal staff of our company) to process personal data, your personal data is always processed on the basis of authorisation and instructions, by which we instruct our recipients not only about the internal rules for the protection of personal data, but also about their legal liability for their violation. If we are asked by a public authority to disclose your personal data, we examine the conditions set out in the legislation for their disclosure and do not provide your personal data without checking whether the conditions are met. If you are interested in information regarding our current processors, please do not hesitate to contact us.

To which countries do we transfer your personal data?

We generally do not transfer your personal data outside the European Economic Area (EU, Iceland, Norway, Liechtenstein) unless necessary. If transfers do occur to countries outside the EEA (e.g. the USA), we ensure adequate data protection through EU adequacy decisions or appropriate safeguards such as standard contractual clauses.

For how long do we keep your personal data?

We store personal data for as long as is necessary for the purposes for which the personal data are processed. In general, the retention period results from legal regulations. If it does not result from legal regulations, the retention period of your personal data is always determined by us in relation to specific purposes through our internal policy and/or our registry plan. If we process your personal data on the basis of consent, after its withdrawal we are obliged to no longer process the personal data for the given purpose. However, this does not exclude that we may further process your personal data on another legal basis, in particular with regard to the fulfilment of legal obligations.

The general retention periods for personal data for the purposes of personal data processing defined by us are as follows:

Purpose	General retention period for personal data
Managing communication with potential customers, processing and handling inquiries, preparing price quotes	max. 1 year from last communication
Recording and processing orders, concluding contracts, fulfilling contractual obligations and conducting related communication with clients	for the duration of the contract + 10 years according to accounting/tax regulations
Providing additional language services to clients, ensuring the quality of outputs, communicating with clients and fulfilling contractual obligations (proofreading, machine translation, post-editing of machine translation, transcription, language consulting, document editing)	for the duration of the contract + 10 years according to accounting/tax regulations
Recording contact and identification data of clients and collaborating translators, keeping a history of cooperation, managing relationships with customers and partners, improving the quality of services provided and effective communication (CRM)	for the duration of the business relationship + max. 5 years after termination
Selecting and contacting cooperating translators, concluding contracts, registering contractual partners and ensuring cooperation in providing translation services	for the duration of the contract + 10 years according to accounting/tax regulations
Proving, asserting or defending legal claims (legal agenda)	until the legal claim is time-barred
Data Subject Rights Agenda	until the legal claim is time-barred
Operating social media profiles	until the data subject deletes the post, deletes the post on our part, deletes our profile or requests the data subject to delete personal data; we delete messages via social networks as a standard every 2 years
Marketing and PR purposes	for the period specified in the consent to the processing of personal data, as a standard for 5 years, or until an objection to the processing of personal data is received or you unsubscribe from the newsletter
Accounting and tax purposes	for a period of 10 years following the accounting year to which the accounting documents, accounting books, lists of accounting books, lists of numerical characters or other symbols and abbreviations used in accounting, depreciation plan, inventory lists, inventory entries, chart of accounts relate
Archival purposes and registry management	during the filing periods according to the registry schedule
Statistical purposes	for the duration/existence of other processing purposes

The above retention periods only set out the general periods for which personal data will be processed for the purposes in question. In practice, however, we will destroy or anonymise personal data before the expiry of these general periods if we no longer consider the personal data to be necessary for the purposes of the processing set out above. On the contrary, in some specific situations, we may retain your personal data for longer than stated above, if required by law or our legitimate interest. If you would like information on the specific retention period for your personal data, please do not hesitate to contact us.

How do we obtain personal data about you?

We most often collect your personal data directly from you. In such cases, the collection of personal data is voluntary. You can provide personal data to our company in various ways, such as:

by using the contact forms on our website,
in the process of concluding a contract with our company,
communication with you,
participation in our company's activities on the social network,
by sending a contact form with your comments, questions or inquiries.

However, we may also obtain your personal data from your employer or from the company in connection with which we process your personal data. Most often, these are cases where we conclude or negotiate a contractual relationship or its terms with the company. If the acquisition of personal data concerns a contractual relationship, it is most often a contractual requirement or a requirement that is necessary to conclude a contract. Failure to provide personal data (whether yours or your colleagues') may have negative consequences for the organisation you represent, because the contractual relationship may not be concluded or implemented. If you are a member of the statutory body of an organisation that is our contractual party or with which we are negotiating the conclusion of a contractual relationship, we may obtain your personal data from publicly available sources and registers. We do not systematically process any randomly obtained personal data for any purpose of processing personal data defined by us.

What rights do you have as a data subject?

"If we process personal data about you on the basis of your consent to the processing of personal data, you have the right to withdraw your consent at any time. However, its withdrawal does not affect the lawfulness of the processing of personal data before its withdrawal. You have the right to effectively object at any time to the processing of personal data for direct marketing purposes, including profiling."

"You also have the right to object to the processing of your personal data based on the legitimate interests we pursue as explained above. You also have this right to object to the processing of your personal data based on the legal basis of public interest, which we do not pursue."

If you exercise this right, we will be happy to demonstrate to you how we have assessed these legitimate interests as outweighing the interests, rights and freedoms of the data subjects.

The GDPR sets out the general conditions for exercising your individual rights. However, their existence does not automatically mean that we will comply with them when exercising individual rights, as exceptions may apply in a specific case, or some rights are linked to specific conditions that may not be met in every case. We will always deal with and examine your request regarding a specific right from the perspective of the legal regulation and our internal policy for handling data subject complaints. As a data subject, you have in particular:

the right to request access to the personal data we process about you pursuant to Article 15 of the GDPR. This right includes the right to obtain confirmation as to whether we are processing personal data about you, the right to access this data and the right to obtain a copy of the personal data we process about you, where technically feasible,
the right to rectification of personal data pursuant to Article 16 of the GDPR, if we process incorrect or incomplete personal data about you,
the right to erasure of your personal data pursuant to Article 17 GDPR,
the right to restriction of processing of personal data pursuant to Article 18 GDPR,
the right to data portability under Article 20 GDPR.

If you believe that we are processing incorrect personal data about you, with regard to the purpose and circumstances, and you cannot change such personal data through the functions of the application, account or website, you may request the correction of incorrect or incomplete personal data by using the additional statement below (all information is voluntary) and/or contact us using our contact details:

Supplementary statement on correction of personal data
Your name and surname:
Contact details:
Relevant purpose of processing:	Please indicate the purpose of the processing to which your request relates.
Context or relationship between you and our company:	Please indicate whether you are our employee, business partner, job seeker, etc.
Nature of your repair:	Please explain whether you are requesting the correction of incorrect personal data or the completion of incomplete personal data.
Context of your repair request:	Please explain why you believe we are processing your incorrect or incomplete personal data.
Repair:	Please indicate which specific personal data you wish to correct or supplement.
Please send us this supplementary statement on the correction of personal data via the contact details.

You also have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic at any time or to file a lawsuit with the competent court. In any case, we recommend that any disputes, questions or objections be resolved primarily by communicating with us.

Is automated individual decision-making taking place?

No, we currently do not carry out such processing operations that would result in decisions being taken with legal effect or other significant impact on you, which would be based solely on fully automated processing of your personal data within the meaning of Article 22 of the GDPR.

External websites

Our website may contain links to other websites and/or services of other providers (e.g. reCAPTCHA from Google Inc.). We are not responsible for the content and administration of websites or services of other providers to which we link. This privacy policy does not apply to the processing of personal data within the framework of your movement on other websites.

How do we protect your personal data?

It is our duty to protect your personal data in an appropriate manner and for this reason we pay due attention to their protection. Our company has implemented generally accepted technical and organisational standards in order to maintain the security of the personal data processed, in particular against their loss, misuse, unauthorised modification, destruction or other impact on the rights and freedoms of data subjects. In situations where sensitive data is transmitted, we use encryption technologies, see e.g. communication with a payment gateway. Your personal data is stored on our secure servers or servers of the operators of our websites located in data centres in the Slovak Republic and the Czech Republic. In the case of using third-party analytical tools, the data is stored on third-party servers (see cookies).

Cookies

Cookies are small text files that improve the use of a website by allowing us to recognise previous visitors when logging into the user environment, by remembering the visitor's choice when opening a new window, and by measuring website traffic or how the website is used for its user improvement. Our website uses cookies mainly for the purpose of measuring its traffic. If we are able to identify a visitor to our website during recording, this will be the processing of personal data. We must have a legal basis for such processing. One legal basis may be your consent as the data subject. If we process your data based on your consent, this consent can be revoked at any time.

You can control or delete cookies at your discretion. For details, see aboutcookies.org. You can delete all cookies stored on your computer and you can set most browsers to prevent them from being stored.

Cookies are useful if their owners do not misuse them for unauthorised data collection. If you do not trust the functionality of cookies, you can regularly delete them from your disk. In some cases, information obtained through cookies may be incorrectly recorded, thus causing problems with logging in to our Internet applications. Instructions for deleting all cookies, including incorrectly recorded cookies, can be found below. Instructions for deleting cookies in individual Internet browsers:

Internet Explorer™ (https://support.microsoft.com/cs-cs/help/278835/how-to-delete-cookie-files-in-internet-explorer),
Safari™ (https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac),
Opera™ (https://www.opera.com/help/tutorials/security/privacy/),
Mozilla Firefox™ (https://support.mozilla.com/cz/kb/odstranění-cookies),
Google Chrome™ (https://support.google.com/chrome/answer/95647?hl=cs&hlrm=en).

Social networks

We recommend that you familiarise yourself with the privacy policies of the social media platform providers through which we communicate. Our privacy policy only explains basic issues related to the management of our profiles or those of our clients. We only have typical administrative permissions when processing your personal data through our or clients’ profiles. We assume that by using social networks you understand that your personal data is primarily processed by social media platform providers (such as Meta and LinkedIn) and that we have no control over and are not responsible for this processing, the further provision of your personal data to third parties and the cross-border transfer to third countries carried out by these social media platform providers.

Change in privacy policy

Personal data protection is not a one-time issue for us. The information that we are obliged to provide you with regard to our processing of personal data may change or cease to be up-to-date. For this reason, we reserve the right to modify and change this policy to any extent at any time. In the event that we change this policy in a material way, we will bring this change to your attention, for example by a general notice on this website or by a special notice via e-mail.

Radka Frolová, prekladateľka

Sklené Teplice, 26 January 2026

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